Shipping Policy

At Nordix, we are committed to delivering your order safely and on time. Below, you’ll find important details about our shipping process, estimated delivery times, and policies.

1. Processing Time

✔️ Orders are processed within 1-3 business days after payment is confirmed.
✔️ You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Methods & Estimated Delivery Times

✔️We set a standard delivery time of 7 to 20 business days for item arrival.
✔️The minumum period to request a refund is 30 business days.
⚠️ Important: Delivery times are estimated and may vary due to customs, weather, or carrier delays.

3. Shipping Costs

✔️ Shipping fees are calculated at checkout based on your location and selected shipping method.
✔️ We may offer free shipping on orders over [X amount]—check our promotions for details!

4. Tracking Your Order

✔️ Once your order has shipped, you will receive a tracking number via email.
✔️ You can track your package using the link provided in the email or through our website.

5. Customs, Duties & Taxes (For International Orders)

✔️ International shipments may be subject to customs duties, taxes, and import fees, depending on the country’s regulations.
✔️ These fees are the responsibility of the customer. We do not control or collect these charges.
✔️ We recommend checking with your local customs office for more details.

 

6. Undeliverable or Incorrect Address

✔️ Please ensure your shipping address is accurate and complete before placing your order.
✔️ If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
✔️ We are not responsible for lost packages due to incorrect addresses provided by the customer.

7. Lost or Delayed Shipments

✔️ If your order is delayed or lost, please contact our support team at [Your Support Email], and we will assist you in locating your package.
✔️ If a package is confirmed as lost by the carrier, we will issue a replacement or refund.

8. Order Changes & Cancellations

✔️ Orders can only be modified or canceled before it's processing is initiated.
✔️ Once an order is shipped, it cannot be changed or canceled.

9. Contact Us

If you have any questions about your shipment, feel free to contact us:
📧 Email: contact@nordixco.com
🕐 Business Hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding holidays)

📌 Shop with confidence. We’re here to ensure your order arrives safely! 💙