Return & Refund Policy
At Nordix, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer a hassle-free return and refund policy to ensure you have a smooth shopping experience.
📦 Returns
Can I return my product?
Yes! We accept returns within 30 days of receiving your order, as long as the item is unused, in its original packaging, and in the same condition as received.
How do I request a return?
To initiate a return, please follow these steps:
- Contact us at [Your Support Email] with your order number and reason for return.
- We will provide you with the return instructions.
- Ship the item back using a trackable shipping service.
- Once received and inspected, we will process your refund or exchange.
Who covers the return shipping costs?
- If the product is defective or incorrect, we will cover the return shipping costs.
- If you are returning the item for other reasons (e.g., change of mind), you will be responsible for the return shipping fees.
💰 Refunds
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 5 to 10 business days. The amount will be credited back to your original payment method.
Can I get a full refund?
Yes! If the product is returned in perfect condition, you will receive a full refund. However, in some cases, shipping costs may be non-refundable.
What if I receive a damaged or defective product?
If your order arrives damaged or defective, please contact us immediately with photos of the issue. We will arrange a replacement or a full refund at no extra cost to you.
⚠️ Exceptions
Some products may be non-returnable, including:
- Personalized items
- Digital products (eBooks, online courses, etc.)
- Items marked as "Final Sale"
For any questions, feel free to contact us at contact@nordixco.com. We are here to help! 💙