FAQ

📦 Orders & Shipping

How do I place an order?
Placing an order is simple! Just browse our store, add the desired items to your cart, and proceed to checkout. After filling in your shipping details and payment information, confirm your order, and you will receive a confirmation email.

How long does it take for my order to arrive?
Shipping times vary depending on your location and the product ordered. On average, delivery takes between 7 to 20 business days. You will receive a tracking number as soon as your order is shipped.

How can I track my order?
Once your order is shipped, you will receive an email with a tracking link. 

Do you offer free shipping?
Yes! We offer free shipping on select products and promotions. Check the product page or your cart to see if your order qualifies.

 

🔄 Returns & Exchanges

Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placement. After that, the order is processed, and changes may not be possible. Contact our support team as soon as possible if you need assistance.

What is your return and exchange policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving your item. The product must be in its original condition and packaging.

How do I return a product?
To initiate a return, please contact our support team with your order details. We will provide instructions on how to ship the item back. Once received, we will process your refund or exchange.

How long does it take to receive my refund?
Once we receive your returned item, we will process your refund within 5 to 10 business days. The refund will be issued to the original payment method used for the purchase.

 

🛡️ Payments & Security

What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options depending on your location.

Is my payment information secure?
Yes! Our website is protected with SSL encryption, ensuring that all transactions are secure. We do not store your payment details, and we comply with all security regulations.

Do you offer installment payments?
Yes! Depending on your payment method and location, installment plans may be available at checkout.

 

❓ General Questions

Do you have a physical store?
No, we are an online store only. This allows us to offer a wider variety of products at competitive prices.

Are the products original?
Yes! We work with trusted suppliers to provide high-quality, original products. Each item is carefully selected to ensure customer satisfaction.

How can I contact support?
You can reach our support team via:
📧 Email: contact@nordixco.com
Our support team is available Monday to Friday, from 9 AM to 6 PM (GMT).